Frequently Asked Questions
FAQS
Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include China, India and Europe.
Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
- How long does it take for an order to arrive?
- This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.
|
Country |
Shipping Timeframes |
|
Australia & New Zealand |
2-7 Business Days |
|
United Kingdom |
10-20 Business Days |
|
United States |
10-20 Business Days |
|
Canada |
10-20 Business Days |
|
Western Europe |
10-30 Business Days |
|
Rest of the World |
10-30 Business Days |
- Can I have a tracking number?
- We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
- Where are your warehouse located?
- Our Current warehouse is located in Australia.
- Can I pay in my local currency?
- The currency will be set to AUD by default, this is converted to your currency once you reach checkout
- Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
- If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
- What is your refund policy?
- Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at Info@xeliteofficial.com and we will reply to your inquiry.